Project Alpha

The challenge: The scope of this project was to lead the development of a change programme for the Euston Station element of Project Alpha. 

Our solution: The project commenced with an intensive discovery period to understand, from the front-line resources, the issues that were impacting performance and therefore driving poor customer satisfaction.

The outcome: The results of the discovery period led to an initial 100-day improvement plan that consisted of 16 improvement workstreams that were then delivered in a collaborative manner.