Railway Tracks

tusp projects portfolio

Project Alpha

Duration: 2020

Specialism: Project Management

Client: Network Rail

The Project: Project Alpha is a Network Rail initiative that looks at improving performance and driving for the right time railway. The project is split into discrete elements, that when combined, will offer real, tangible improvements to facilitate a reliable passenger service and to ultimately enhance customer experience.

tusp’s Work Scope: The scope was to lead the development of a change programme for the Euston Station element of Project Alpha, which commenced with an intensive discovery period to understand, from the front line resources, the issues that were impacting performance and therefore driving poor customer satisfaction. The results of the discovery period led to an initial 100-day improvement plan that consisted of 16 improvement workstreams that were then delivered in a collaborative manner.

Technical Capability: tusp's expert consultants provided and delivered the following:

  • A full range of programme management skills leading the improvement, implementation, and refinement of the overall project delivery

  • Developed a structure to support the controlling mind, governance, and stewardship at Euston station.

  • Drove the feasibility, design, development, implementation, and commissioning of the enhancement to the Train Describer at Wembley.

  • Designed and developed a specific suite of management information that was required across all the stakeholder groups involved with this complex project.

  • Facilitated and led stakeholder engagement across a group of varied and high-profile stakeholders and drove the delivery of the 100-day improvement plan.

  • Liaised with another consultancy to underpin the deliverables and assisted in the development of the Key Performance Areas (KPA’s) and Key Performance Indicators (KPIs).

  • Worked around Covid-19 restrictions, developing innovative ways to meet project milestones and targets whilst working remotely during the pandemic. Also allowed for the implications of Covid-19 within the works delivery programme, in view of potential site delays.

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