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Operational Call Centre Controller – Hither Green, UK

Are you a dedicated Railway Operational Call Centre Controller?
Experienced in the Rail Industry?
Looking for a Contract role?
Happy to work night and weekend shifts?

If you answered Yes to all of the above, then tusp have found you your DREAM position! We are currently recruiting for experienced Call Centre Controllers to be based in Hither Green for a 6 month contract. To be the IDEAL candidate, you must have experience of operational call centre processes and procedures within the Rail Industry. Submit your CV today and tusp will be in contact in as little as 24 HOURS to discuss your application! Do not hesitate…apply today!!

Main responsibilities include;
•Provide a professional response to all that contact the control centre.
•Apply external and internal standards, and associated procedures and systems
•Real time responsibility for the safety, health and welfare of all staff under their jurisdiction, Supported by the Mobile Operations Manager (MOM)
•Ensure that both machine assets and people are deployed to meet the requirements of our client base in a safety conscious and cost effective manner.
•Accurate record keeping
•Monitor Progress of Engineering Trains and Plant and dispute delay attributions where incorrect

•Computer literate with a working knowledge of the following business applications
•Fire Training Primary Module
•Accident / Incident Investigation
•Renewals Awareness.
•Understanding of Kirow / NTC / RR/ RCM
•Man Management Skills
•Communication Protocol.
•Knowledge of Health and Safety legislation and risk management.
•Good knowledge of standards associated with the duties of OTM/ 0TP/NTC/Kirow
•Excellent telephone manner, reflective of a professional and courteous organisation.
•Ability to carry out tasks and update systems in a conscientious and organised manner.
•DWR forms received on time with zero defects, as described within the DWR process

Never heard of tusp? Need more information on us? .. Visit our website www.tusp.co.uk to see all of the services tusp offer and more!

If this role is not for you, but you would like to be considered for future roles, please send your CV through to suzy.skipper@tusp.co.uk

The Ultimate Solution Partnership (tusp) is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, relief or belief, marital status, or pregnancy and maternity.


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